Terms & Conditions

Introduction

Welcome to Alpha Zulu (“we”, “us”, “our”). The following terms and conditions guide the use of our online shop (“service”). By using our service, you agree to these terms and conditions in full.

Intellectual Property Rights

Unless otherwise stated, we own the intellectual property rights for all material on our service. All intellectual property rights are reserved.

Restrictions

Certain areas of our service are restricted from being accessed by you and we may further restrict access by you to any areas of our service, at any time, at our sole discretion.

User Content

In these terms and conditions, “your content” shall mean any audio, video, text, images, or other material you choose to display on this service.

Your Privacy

Please read our Privacy Policy.

Reservation of Rights

We reserve the right to remove any materials that you post to our service at any time without notice.

Limitation of liability

In no event shall we, or any of our officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this service.

Variation of Terms

We are permitted to revise these terms at any time as we see fit, and by using this service you are expected to review these terms on a regular basis.

Governing Law & Jurisdiction

These terms will be governed by and interpreted in accordance with the laws of Spain, and you submit to the non-exclusive jurisdiction of the courts located in Spain for the resolution of any disputes.

Our Information

AZ SAILING SL
CIF B13893649
VAT ESB13893649
Plaza Patí de Vela 2
Barcelona, Spain

E-Commerce – Shipping & Return

Order Processing

Alpha Zulu is committed to processing and preparing orders as quickly as possible, typically within 24 to 48 business hours, unless otherwise specified during the purchasing process.

Shipping Costs and Options

Shipping costs and options will be detailed during the purchasing process and are subject to the prevailing rates and conditions at that time. We offer various shipping methods to meet customer needs.

Estimated Delivery Time

The estimated delivery time will depend on the selected shipping option and the final destination of the order. We will provide an estimated delivery timeframe during the purchasing process, but is not responsible for delays caused by external factors such as adverse weather conditions or logistics issues beyond our control.

Shipment Tracking

We will provide customers with a tracking number to monitor the status of their shipment through the designated transportation provider.

Right to Return

Customers have a period of 30 days from the receipt of the order to request a return, provided that the products are in their original condition and have not been used or damaged.

Return Process

To initiate the return process, the customer should contact our customer service through hola@alphazulu.es. Detailed instructions on how to proceed with the return will be provided.

Return Costs

The shipping costs associated with the return will be the responsibility of the customer, unless the reason for the return is attributable to an error or defect on the part of Alpha Zulu.

Inspection and Refund

Once the returned products are received and verified, we will proceed with the refund of the corresponding amount within 7 business days using the same payment method used for the original purchase.